{"id":11,"date":"2025-09-16T09:01:07","date_gmt":"2025-09-16T07:01:07","guid":{"rendered":"https:\/\/booking.fewo-solutions.com\/?page_id=11"},"modified":"2025-09-18T15:37:34","modified_gmt":"2025-09-18T13:37:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/booking.fewo-solutions.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"pl-11\"  class=\"panel-layout\" ><div id=\"pg-11-0\"  class=\"panel-grid panel-has-style\" ><div data-pw-rowlayout=\"padded\" data-pw-section=\"boxed\" data-pw-layout=\"full\" class=\"panel-row-style panel-row-style-for-11-0\" ><div id=\"pgc-11-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-11-0-0-0\" class=\"so-panel widget widget_pw-headline-widget panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pw-headline-widget so-widget-pw-headline-widget-default-d75171398898-11\"\n\t\t\t\n\t\t>\n\n\n\n<div class=\"text-left\">\n    \n<h1>Haufig gestellte Fragen<\/h1><\/div><\/div><\/div><div id=\"panel-11-0-0-1\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<div class=\"\">\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"1\"><br \/>\n                    Gibt es einen Ansprechpartner vor Ort?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"1\">\n<p>Dank unseres digitalen Konzepts ben\u00f6tigen Sie vor Ort keinen pers\u00f6nlichen Empfang. Bei Fragen oder Problemen steht Ihnen unser Support-Team jederzeit telefonisch oder per E-Mail zur Verf\u00fcgung.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"2\"><br \/>\n                    Kann ich ein Babybett oder einen Hochstuhl bekommen?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"2\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"2\">\n<p>Nein, leider haben wir keine Kleinkinderausstattung<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"3\"><br \/>\n                    Ist Rauchen erlaubt?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"3\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"3\">\n<p>Alle unsere Wohnungen sind Nichtraucherunterk\u00fcnfte. Rauchen ist nur im Au\u00dfenbereich gestattet.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"4\"><br \/>\n                    Darf ich Haustiere mitbringen?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"4\">\n<p>Nein, Haustiere sind bei uns leider nicht gestattet<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"5\"><br \/>\n                    Gibt es eine K\u00fcche?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"5\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"5\">\n<p>Ja, alle unsere Ferienwohnungen sind mit einer voll ausgestatteten K\u00fcche oder K\u00fcchenzeile ausgestattet \u2013 inklusive Herd, K\u00fchlschrank, Kaffeemaschine, Wasserkocher und Geschirr.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"6\"><br \/>\n                    Sind Bettw\u00e4sche und Handt\u00fccher inklusive?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"6\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"6\">\n<p>Ja, Bettw\u00e4sche und Handt\u00fccher sind im Preis enthalten.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"7\"><br \/>\n                    Gibt es Parkm\u00f6glichkeiten?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"7\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"7\">\n<p>Informationen zu Parkpl\u00e4tzen finden Sie in der jeweiligen G\u00e4steportal in der PDF. Falls vorhanden, erhalten Sie Details dazu ebenfalls mit der Buchungsbest\u00e4tigung.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"8\"><br \/>\n                    Ist WLAN verf\u00fcgbar?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"8\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"8\">\n<p>Ja, in allen Ferienwohnungen steht kostenloses WLAN zur Verf\u00fcgung. Die Zugangsdaten finden Sie vor Ort oder in Ihrem G\u00e4steportal<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"9\"><br \/>\n                    Was mache ich, wenn der Zugangscode nicht funktioniert?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"9\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"9\">\n<p>Bitte \u00fcberpr\u00fcfen Sie die Eingabe und stellen Sie sicher, dass Sie zur richtigen Adresse gekommen sind und die richtige Schl\u00fcsselbox verwenden. Sollte es weiterhin Probleme geben, kontaktieren Sie uns.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"10\"><br \/>\n                    Bis wann muss ich auschecken?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"10\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"10\">\n<p>Der Check-out ist bis sp\u00e4testens 10:00 Uhr m\u00f6glich. Der Schl\u00fcssel kann einfach wieder in die Box gelegt oder das Schloss per Code verschlossen werden. <\/p>\n<p>In Stuttgart\/Dessau ist der Check-out bis 11:00 und Anklam um 8:00 Uhr<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"11\"><br \/>\n                    Ab wann kann ich einchecken?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"11\">\n<p>Der Check-in ist ab 15:00 Uhr m\u00f6glich \u2013 flexibel und kontaktlos.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"12\"><br \/>\n                    Wie funktioniert der Selbst-Check-in?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"12\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"12\">\n<p>Sie erhalten direkt nach der Buchung eine Nachricht mit einem Link der Sie zu unserem Pre-Check-in Formular f\u00fchrt. Sobald Sie dieses ausgef\u00fcllt haben, erhalten Sie unter dem selbem Link 12 Stunden vor Anreise den Schl\u00fcsselcode, sowie eine PDF die alles genau erkl\u00e4rt.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"13\"><br \/>\n                    Kann ich meine Buchung stornieren?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"13\">\n<p>Ja, unsere Stornierungsbedingungen finden Sie in der jeweiligen Buchungsbest\u00e4tigung. In der Regel sind kostenlose Stornierungen bis zu 5 Tage vor Anreise m\u00f6glich.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"14\"><br \/>\n                    Ist eine Anzahlung erforderlich?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"14\">\n<p>In der Regel ist der Gesamtbetrag direkt bei Buchung f\u00e4llig. Details finden Sie bei der Buchung.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"15\"><br \/>\n                    Welche Zahlungsmethoden werden akzeptiert?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"15\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"15\">\n<p>Wir akzeptieren Kreditkarten (Visa, Mastercard, American Express), PayPal sowie Sofort\u00fcberweisung. Die Zahlung erfolgt sicher und bequem online.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"border-b border-gray overflow-hidden\">\n                <button class=\"w-full text-lg py-4 font-semibold flex justify-between items-center\" type=\"button\" data-faq-toggle=\"16\"><br \/>\n                    Wie kann ich eine Ferienwohnung buchen?                    <svg class=\"w-5 h-5 transform transition-transform duration-300\" data-faq-icon=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                    <\/svg><br \/>\n                <\/button><\/p>\n<div class=\"py-4 hidden\" data-faq-content=\"16\">\n<p>Sie k\u00f6nnen direkt \u00fcber unsere Website buchen. W\u00e4hlen Sie einfach Ihre gew\u00fcnschten Reisedaten aus und folgen Sie dem Buchungsprozess.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <script>\n        document.addEventListener('DOMContentLoaded', function () {\n            document.querySelectorAll('[data-faq-toggle]').forEach(button => {\n                button.addEventListener('click', function () {\n                    const id = this.getAttribute('data-faq-toggle');\n                    const content = document.querySelector('[data-faq-content=\"' + id + '\"]');\n                    const icon = document.querySelector('[data-faq-icon=\"' + id + '\"]');\n                    const isOpen = !content.classList.contains('hidden');<\/p>\n<p>                    \/\/ Close all\n                    document.querySelectorAll('[data-faq-content]').forEach(el => el.classList.add('hidden'));\n                    document.querySelectorAll('[data-faq-icon]').forEach(el => el.classList.remove('rotate-180'));<\/p>\n<p>                    \/\/ Toggle current\n                    if (!isOpen) {\n                        content.classList.remove('hidden');\n                        icon.classList.add('rotate-180');\n                    }\n                });\n            });\n        });\n    <\/script><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Haufig gestellte Fragen Gibt es einen Ansprechpartner vor Ort? Dank unseres digitalen Konzepts ben\u00f6tigen Sie vor Ort keinen pers\u00f6nlichen Empfang. Bei Fragen oder Problemen steht Ihnen unser Support-Team jederzeit telefonisch oder per E-Mail zur Verf\u00fcgung. Kann ich ein Babybett oder einen Hochstuhl bekommen? Nein, leider haben wir keine Kleinkinderausstattung Ist Rauchen erlaubt? Alle unsere Wohnungen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Fewo-Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/booking.fewo-solutions.com\/de\/faq\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/booking.fewo-solutions.com\/faq\/\",\"url\":\"https:\/\/booking.fewo-solutions.com\/faq\/\",\"name\":\"FAQ - Fewo-Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/booking.fewo-solutions.com\/#website\"},\"datePublished\":\"2025-09-16T07:01:07+00:00\",\"dateModified\":\"2025-09-18T13:37:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/booking.fewo-solutions.com\/faq\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/booking.fewo-solutions.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/booking.fewo-solutions.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/booking.fewo-solutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/booking.fewo-solutions.com\/#website\",\"url\":\"https:\/\/booking.fewo-solutions.com\/\",\"name\":\"Fewo-Solutions\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/booking.fewo-solutions.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/booking.fewo-solutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/booking.fewo-solutions.com\/#organization\",\"name\":\"Fewo-Solutions\",\"url\":\"https:\/\/booking.fewo-solutions.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/booking.fewo-solutions.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/booking.fewo-solutions.com\/wp-content\/uploads\/2025\/09\/footer_logo-1.svg\",\"contentUrl\":\"https:\/\/booking.fewo-solutions.com\/wp-content\/uploads\/2025\/09\/footer_logo-1.svg\",\"width\":1,\"height\":1,\"caption\":\"Fewo-Solutions\"},\"image\":{\"@id\":\"https:\/\/booking.fewo-solutions.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - 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